Moja7 FAQ — All Your Questions Answered in One Place

No. Under moja7's rules, each person is allowed only one account. If multiple accounts are detected, all of them will be closed and any balances may be forfeited.

After logging in, go to Account Settings and edit your profile. You can update your name, email, and address. To change your mobile number, please contact support.

moja7 is a fully legitimate, regularly audited platform. Your first withdrawal requires KYC verification using a photo of your National ID or passport. This protects both you and us.

To close your account, email our support team. Make sure to withdraw any remaining balance before closure. On the responsible gaming page A self-exclusion option is also available if you need a break.

The minimum deposit at moja7 is BDT 500. You must deposit this amount or more to qualify for the welcome bonus. There is no maximum limit, though larger deposits may require additional verification.

bKash and Nagad deposits are typically credited within 5–15 minutes. Bank transfers may take 2–4 hours. If funds haven't arrived after 30 minutes, contact support with your transaction ID.

moja7 charges no fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own charges — this is beyond moja7's control.

If a deposit fails, the amount is usually returned automatically within 30 minutes to 24 hours. If it has not been returned, contact support with your transaction reference number.

The minimum withdrawal is BDT 500. The maximum daily withdrawal limit may vary and depends on your VIP level. Standard accounts can withdraw up to BDT 50,000 per day.

If your withdrawal is rejected, contact support to find out the reason. Common causes include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Once resolved, you can submit the withdrawal again.

Bonus balance cannot be withdrawn directly. Each bonus comes with specific wagering requirements. Once those requirements are met, any winnings earned from the bonus are transferred to your real balance and become withdrawable.

A wagering requirement means you must wager your bonus amount a set number of times before withdrawing. For example, a x10 wagering requirement on a BDT 1,000 bonus means you must place a total of BDT 10,000 in bets before withdrawal. Each bonus has its own terms — on the Terms & Conditions page Details are available.

Send your referral link to a friend. Once they register and make their first deposit, a referral bonus will be credited to both your account and your friend's. You can find your referral link in your account settings.

Yes, there is an option to cancel a bonus in Account Settings. However, cancelling a bonus will also forfeit all winnings earned from that bonus. Completing the wagering requirements before withdrawing is always the better approach.

Regular players at moja7 enjoy weekly cashback, monthly reload bonuses, and special occasion offers. To view all offers, Promotions page Visit it.

Not at all. All games on moja7 use internationally certified RNG (Random Number Generator) technology. Independent auditors regularly verify the fairness of every game.

Yes, moja7 offers in-play (live betting). You can view real-time odds and place bets while a match is in progress. Live betting is available across many sports, including cricket, football, and basketball.

If your connection drops, moja7's servers save the state of your game. In most cases, logging back in will let you resume from where you left off. If you experience issues in a live game, please contact support.

After logging in, go to Account Settings → Security → Two-Factor Authentication and enable it. From then on, you'll receive an OTP on your mobile with every login, making your account significantly more secure.

Change your password immediately and contact moja7 support as an urgent matter. We will temporarily lock your account and begin an investigation. You can also end any active sessions from unknown devices via Account Settings.

Clear your browser cache. Use a stable internet connection (4G or Wi-Fi). Chrome or Firefox generally delivers the best performance.

On the deposit page Go → select bKash → enter the amount → send money to moja7's bKash number → enter the transaction ID → confirm. Your balance will be credited within 15 minutes.

Yes! moja7's support team operates entirely in Bengali. Ask your question in Bengali — you'll get your answer in Bengali. No language barriers at all.

Submit any complaint via live chat or email. Include full details and supporting evidence (screenshots) for a faster resolution. The support team aims to respond in writing within 24 hours.